trugym customer service

Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 258 people who've already contributed. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. | Read 261-266 Reviews out of 266 Lots of equipment to use and is open to everyone. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 They definitely must have known about the closure. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The gym had closed down suddenly in November 2021 and hasn't provided a refund. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Anyone can write a Trustpilot review. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. 11 Ways to Deliver Excellent Customer Service | Indeed.com And update your website!!!! The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Highly recommended. so you can relax after your workout. | Read 81-100 Reviews out of 267 There is a sign on the door which states check opening dates on social media. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Poor customer service and conflicting information provided by staff! I joined truGym last week in Maidstone. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. TWO WEEKS go by and nothing. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. These companies sure know how to work the direct debit magic to help themselves and rip of people. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. it's never the same amount and do not expect any sort of customer service! Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Join the 270 people who've already contributed. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. This is when we could get in the pool from February. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. This year I registered again with a different email address. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I email head office never got a reply. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Awful showers. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Huddersfield gym- horrible service, old gym equipment. This gym offers friendly staff with excellent personal trainers. I'd be in two minds about renewing my membership next year. This gym offers friendly staff with excellent personal trainers. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This seems to be the case for all former members not just me. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Friendly staff always happy to help. However I have a major issue with the classes that are run as well as the management of the club. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. I go to the gym because its an only female gym, however its extremly dirty. If you want a real Les Mills class, or any customer service, go to another gym! So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. The toilets are extremely dirty as well as the showers. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Finally. Trugym luton are refusing to refund me 200 of my hard earned cash! Completely unresponsive to emails. Ive requested an email back and a call and have been told a customer representative will be in touch. the recent cctv cameras introduction is also not only bothering me but most of us who cover. This hasn't happened and all attempts to contact them regarding this is being ignored. I've always felt so welcome at TruGym and enjoy making my daily trips. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). DISGUSTING!! Correction: non-existent customer service. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Dreadful management of memberships Id avoid this company and invest elsewhere! Good day, I have just renewed my contract after 15 months. This week i have attended a tone class and a body pump, both were identicle. Plus side, plenty of cardio equipment. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! This review is on the company and not the local gym. Awful!!! Consistently fail to keep to their own opening and closing times. There were a lot of guys when we went waiting outside. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Firstly, thank you for reporting this to us. Absolute disgrace of a place rude obese staff. Very clean with a good atmosphere and equiptment maintained to high levels. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy The facilities are fantastic and the variety of classes included in the price makes it well worth the money. the gym is very clean, the staff are very friendly and always up for a laugh! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . This company doesnt care about its members, its purely about money for these people. The evening staff are very welcoming and friendlly. For the price per month, this is a great gym, it has everything u need and more. No warning, no contact via letter or email. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After a few weeks of this i started to get upset. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Companies can ask for reviews via automatic invitations. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! It would also be good to have some hit classes in the morning at 6. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can never get a response from customer service. not enough space for stretching n exercise. 2023 Trustpilot, Inc. All rights reserved. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. The staff, although minimal, are friendly and helpful. Find another gym do not get involved with them. We also ensure all reviews are published without moderation. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Date of experience: 10 November 2022. The showers and changing rooms are always clean and warm. Your experience matters. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Maybe they could squeeze in another floor mat area near the gym balls. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Your experience matters. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. How many stars would you give TruGym? | Read 241-245 Reviews out of 245 If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Great equipment and when broken is fixed quickly. The most important rule in providing excellent customer service is to be friendly. Not a problem there are always teething problems. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. They've also had bad reports in the paper. Absolutely shocking customer service. I'm now in the process of seeking legal advice and so far it's looking positive. Fuming to be honest. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Here are 8 tips for writing great reviews. Your experience matters. Having booked online, I would have expected an email letting me know. Find out how we combat fake reviews. Voice your opinion today and hear what 263 customers have already said. Terrible service. | Read 81-100 Reviews out of 264 Management is awful only good thing about trugym . truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. DEFINITELY AVOID TruGym and Harlands. How many stars would you give TruGym? Join the 261 people who've already contributed. Your experience matters. We also ensure all reviews are published without moderation. The branch (Chatham) don't even answer my emails now! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. We use dedicated people and clever technology to safeguard our platform. Published on: January 2, 2023. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. The trouble is they use crooks to process their member's payments. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. It goes against our guidelines to offer incentives for reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How many stars would you give TruGym? They put on load music then procede to shout over it. Fuming to be honest. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. The company needs shutting down. CON's / The gym is a mess! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service I tried to speak to the gym they said there was nothing they could do. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. It's a public swimming baths not a gym. I paid for a year membership and at that point had several months left. Completely recommend this gym for any women that are looking for a great gym for good value for money. why would you not notify any body ? Same as below - Trugym Bromley closed and didnt refund the lost membership. Huddersfield gym- horrible service, old gym equipment. Been coming here for many years and have always found the staff very pleasant and welcoming. Here are 8 tips for writing great reviews. Find out how we combat fake reviews. Les Mills instructors are required to complete updated training twice a year to remain accredited. Join the 266 people who've already contributed. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. 1/pool too cold to use from me joining in November to February. I went a few times a week and they were welcoming and a great bunch of people. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. as a regular memeber of this gym i feel it as it is my responsibility. Amazing staff who always smile when I'm swiping in and are always ready to help. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Verification can help ensure real people write reviews about real companies. How many stars would you give TruGym? Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . trugym customer service. It was ideal as there is a Friday class at 5:30. Staff are brilliant and very helpful. Companies can ask for reviews via automatic invitations. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Absolutely shocking customer service. | Read 41-60 Reviews out of 241 Plus side, plenty of cardio equipment. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Here are 8 tips for writing great reviews. Your experience matters. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Pay a little bit more and go somewhere decent ! The floor is never cleaned properly and the water dispenser has mild on it. Still waiting on a response to my request for a refund. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. I use both the free weights, machines and also classes. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. ?TruGym this is unlawful and action is being taken. I used to be with DW you in Huddersfield then true gym took it over. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 Otherwise I would give it a five star rating. I choose at this time to cancel our memberships and truGym continued to take money from my account. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Staff were non empathetic and unhelpful following the incident. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. The management are useless and very unfriendly. Here are 8 tips for writing great reviews. 2023 Trustpilot A/S. Join the 248 people who've already contributed. | Read 21-40 Reviews out of 266 Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: trugym customer service. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Join the 269 people who've already contributed. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close.

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