regus retainer refund

A member of our team will get back to you as soon as we have the details. Lets find the right workspace for you and your team. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If you need further help, pleasespeak with our team member who is already in touch with you. Your satisfaction is very important. Regus flagged this review for containing harmful or illegal content.Read more. I sent an email to Briana and asked how my process going on? THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. September 22 Company CEO: Linda Worthington Were clear about this from day one. They said usually they will refund the retainer one month after the lease is over. If it has been longer than 30 days, please get in touch so we can investigate further. Office staff are always friendly. It goes against our guidelines to offer incentives for reviews. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Regus Business Centre | Better Business Bureau Profile The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Talk to an expert. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. There is non existent customer service department. You will regret signing with Regus. This is really bad customer service. I was a customer with a licensing agreement set to expire on December 31, 2022. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. They are scammers, and incredibly dishonest. I was using virtual office space. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. Our team members have always been in touch with you and worked with you to rectify this matter. They are scammers, and incredibly dishonest. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. GO LITERALLY ANYWHERE ELSE. I am a small business and cannot afford any of this. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Be part of a vibrant coworking community with dedicated desk or hot desking options. My Regus ID: ********. This review was chosen algorithmically as the most valued customer feedback. 2023 Trustpilot A/S. think about how low this company is. Remember me The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Please advise what can we do to get back our retainer refund? Because Regus prefers to hold that retainer as leverage over you. Thats no big deal, makes sense. Where appropriate, well also take steps to prevent the situation from happening again. It made me crazy and I asked him to talk with Myesha or Dom. You should receive your refund within 30 days after your agreement end date. this is absolutely gross and scam. Originally, total costs 20k THB, but end up with 50k THB. Thank you, Lorraine Brule Global Customer Service at Regus. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. The retainer fee doesn't guarantee a successful outcome. Regus lacks personal approach The centre's staff are friendly and helpful. We find it very unfair that for this reason you post a very visible, insulting and untrue review. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Best, Lorraine Brule Global Customer Service at Regus. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. What a ridiculous it is! A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Need to find a different location? Don't be fooled by that. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Paid for parking online and have now received parking ticket from private company. They would not remove the items that I didn't want. We find it very unfair that for this reason you post a very visible, insulting and untrue review. This company has the worst customer service I have ever experience in my life. It won't go in any direction! They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. We appreciate your business. If it has been longer than 30 days, please get in touch so we can investigate further. This is a complete con, and scam through and through. Lease period: April and May 2018 I posted the review here and Sandra replied to me. This does not affect customers who have a permanent space as these are reserved specifically for them. Regus in Waukesha, WI 53188 - (262) 832-3700 This does not affect customers who have a permanent space as these are reserved specifically for them. As expected, I didn't get any reply yet from Regus. Verification can help ensure real people write reviews about real companies. Requesting your retainer refund is very easy: simply log into your online account (i.e. We have office space and more to suit all budgets, in every city of the world. Our coworking spaces are designed with collaboration in mind. I really thought that this company would be a good option for expanding our business. Hi Hannah, Im sorry if you felt the need to escalate this. *T&Cs apply. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Office staff are always friendly. I could talk with Myesha. Receptionist only can communicate by email, even for the most important things for your business. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. I would love the opportunity to help further but havent been able to identify your account. Do not delete my post, I will copy and paste it to spread again and again. They charge your card for amounts more than stipulated on invoices! Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I am a small business and cannot afford any of this. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Regus Online Account www.myregus.com) and go to the End Agreement section. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Regus Management Network Reviews, Complaints, Customer Service I would love the opportunity to help further but havent been able to identify your account. Ts and Cs apply. I asked a receptionist to help my issue to the Regus help desk. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. This company bills you for services you do not use. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ive been trying to get my money back ever since. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Hi Stephen, Requesting to have your retainer refund is an easy process. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. I have been renting an office space at Regus in Kings Hill for over 12m now. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Hi Hannah, Im sorry if you felt the need to escalate this. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! We use dedicated people and clever technology to safeguard our platform. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. I still didn't get my retainer back. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. They signed me up for things that I didn't ask for - didn't realize it in the fine print. PDF REGUS Business Centre Service Agreement - SEC.gov We will then confirm your payment date and amount. Not only that, it's hard to get hold of their accounting department. Companies can ask for reviews via automatic invitations. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Serviced Office Space at 9160 Forum Corporate Parkway | Regus Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. We have a team of specialists available 24/7 to help you find the best solution for your business. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Hi Mike, Im sorry if you felt the need to escalate this. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. International Association of Better Business Bureaus. At the end of your contract, they will automatically renew you without a signature and without consent. Please could you send those details to me at lorraine.brule@regus.com so I can support you? We pay those as well. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Start checking the messages customers send you. It is IMPOSSIBLE to get them to stop charging. We did not put a "2000 dollars bill in front of you". Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Company Name: Max Dragon Technology Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! DO NOT give them your payment info, DO NOT sign with them. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Once they sell you something that will be the end of you being treated as a valued customer. Get Regus can be contacted at (262) 832-3700. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. A member of our team will get back to you as soon as we have the details. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Unacceptable billing practices. Regus are not transparent with their pricing. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. but when u need support / CS to talk and solve ur problems its literally non existant. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Companies can ask for reviews via automatic invitations. Your agreement end date is not until 10/31/2021. This is a multi-location business. However, we will ask you to go through some security steps as part of our fraud-prevention policy. 6. Were clear about this from day one. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Any that you do not require can be opted out through your online account. You should receive your refund within 30 days after your end date. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please email me at Lorraine.brule@regus.com with your company name and details. As you can see from your statement of account, available online (e.g. And we have the solutions to help you work this way. Appreciate your immediate reply. 3. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I signed a lease agreement with Regus for an office space We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. ive been trying to get my money back ever since. This complaint was posted by a verified customer. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). PDF These General Terms and Conditions apply to Office/Co -Working - Regus Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. We found a responsible person where we inform her about the problem. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. I already enter my bank information twice. But the Regus does not have flexibilities, nor willing to retain long term tenants. I look forward to receiving more information from you. This will surely increase the credibility of your complaint. I have been renting an office space at Regus in Kings Hill for over 12m now. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Any that you do not require can be opted out through your online account. October 6 Find event and ticket information. That exception is made on the understanding that an additional service retainer is payable. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Regus is a complete and total scam company. Share your photos and videos with others to prove the truth of your words. I will be taking legal action if this is not returned within 28 days (31/03/2023). For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot For a break between calls, browse the development's many shops and restaurants, or explore the . It is clean and smart and well organised. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. I would recommend that anyone considering using this company to think again! As you did not process this correctly, the agreement continued an additional month. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. They are about people. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. You should receive your refund within 30 days after your agreement end date. Signed up for a membership because I needed a private office for a few days. My contact end of March 2021. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Repeated attempts to contact Customer Service have been blown off or ignored completely. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Submit a complaint and get your issue resolved. They charge an excessive retainer fee. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower I couldnt see your email address or Regus account reference in your message. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. The complaint has been investigated and resolved to the customer's satisfaction. The company left an official comment on this complaint. Well guide you through the process. Regus does not communicate with customers via telephone. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Eventbrite page will show up only the start dates of all training sessions. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The additional increase in your monthly fee is due to the annual indexation.

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